Delete your account

9. Deleting your account and data

The app does not have a delete button yet. Until it does, ask us by email, and our team will delete your data by hand:

• Email support@axcelsoft.com with the subject "Delete my World of Relics account", from the email address of the Google or Facebook account you sign in with. When you are signed in, the More tab shows it.
• Include your display name and whether you sign in with Google or Facebook. Each makes a separate account, so say if you want both deleted.
• Before we delete anything, we reply to the email address stored on your account to confirm the request is yours.
• If your account has no email address (Facebook does not always give us one), tell us your display name and roughly when you joined. We hold little else that can show such an account is yours, so we may need extra checks, and we delete it only once we are satisfied it is yours.

What we delete: your Google or Facebook account id and email address, your display name (replaced by "Former Explorer"), your age group and terms acceptance date, your profile picture and your picture choice, your favorites, the notes our team wrote when giving you relics or Gems, and all your sessions, which signs you out on every phone.

What remains: an internal account number, your random player number, the date you joined and a mark that the account is deleted, with no name, email, age or sign-in link. They are kept only because relic histories, including the records of where and when you found each relic, refer to the account. The relics you owned stay in the game with their histories, including the spot and time each was found, linked only to that internal number. Your quest records stay too, with no name attached, because your Gem history refers to them. Your past battles and Museum exhibits stay too, as part of the relics' histories, shown under "Former Explorer" with no name, email or sign-in link.

When: within 30 days of confirming the request is yours. We will tell you when it is done. If you sign in again afterwards, you start as a new player.

Uninstalling the app, or removing it from the apps connected to your Google or Facebook account, does not delete what we hold. Email us as above.